I ordered a shaper, which was discontinued, but got a conformation of the order. Confirmation to me means, 'Yes we still have one, it's on the way.'
Days later the order was cancelled. I called HF and they would not look nationwide for one. I already paid shipping with the order.
They would not look. "Tough, sold out."
If this was the case, why confirm the order? I believe they bounced the order to fill someone else's order, such as someone who bought a membership.
The website, after cancellation ,still showed 23 shapers available.
I am planning to redo all the trim and floors in house. Just moved in. I need to replenish my tools. I would have gone Hercules and other HF tools.
Not any more ... I will buy product elsewhere and will not buy anything from HF until I have spent $5,000 from HF competitors. Which means all the real buying will be done elsewhere and when I have spent the 5K I will then include HF. I might need some hose clamps.
Great folks at local stores. Several stores tried to do an end-run around corp.
Grizzly has identical shaper.
This is the formula for going out of business.
Sorry HF you screwed up and now paying the price.
Have you noticed that it is usually the staff that tries to make things right and corp screws everything up.
Thanks for entertaining and informative channel.